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Returns and Exchanges

/Returns and Exchanges
Returns and Exchanges2019-06-10T20:55:40+10:00

We understand that shopping for the perfect dress for the entire bride tribe can be hard. We are trying to be as helpful as possible however each designer has their own returns and exchange policy that we follow.

Our beautiful Talia Sarah bridesmaids collection is the most flexible allowing you to relax a little with your purchase. The Talia Sarah Collection can be returned within 30 days of purchase for a refund or exchange unless the design is a custom made colour or size. We should be able to assist with exchanging most custom made Talia Sarah designs for you so please still contact us and we will do everything we can to help. Please note, dresses need to be returned in the condition you received them, unworn, unwashed, or unaltered with all tags attached. Dresses that are marked, stained, damaged, worn or have the tags removed will be returned to you at your own cost. All international Taliah Sarah orders are able to be exchanged only and will be charged for any additional shipping.

Our designer dresses are made specifically for each order. We are unable to accept returns or exchanges on these dresses. Some designers have an exchange option which may incur an exchange fee so please see the following details for each specific designer;

Shona Joy 
Orders may be exchanged but must be returned within 5 business days of your parcel being delivered, after this time all sales are final. An exchange fee of $20 will apply to cover postage of your new and exchanged dress.
Dresses you would like to exchange must be returned within saleable condition, unworn, and with original tags attached may be exchanged for a different size or style (where available).
A refund will only be provided if your goods are faulty or damaged.
We observe the right to deny exchanges if the merchandise returned fails to meet our policy requirements which is in keeping with Fair Trading laws.
Orders cannot be cancelled after the order has been placed.

All sale items are final unless faulty and cannot be repaired or replaced.

One Fell Swoop
These items are made to order and as such are not eligible for exchange or refund unless faulty/damaged. Please make sure you order the correct size etc as orders cannot be changed or cancelled once placed.

All sizes should be selected based on the One Fell Swoop measurements on their size chart. We are unfortunately unable to exchange or refund if you have selected the incorrect size.

Tania Olsen
These items are made to order and as such are not eligible for exchange or refund unless faulty/damaged. Please make sure you order the correct size etc as orders cannot be changed or cancelled once placed.
All sizes should be selected based on the Tania Olsen measurements on their size chart. We are unfortunately unable to exchange or refund if you have selected the incorrect size.
Dessy 
These items are made to order and as such are not eligible for exchange or refund unless faulty/damaged. Please make sure you order the correct size etc as orders cannot be changed or cancelled once placed.
All sizes should be selected based on the Dessy measurements on their size chart. We are unfortunately unable to exchange or refund if you have selected the incorrect size.
Amsale
These items are made to order and as such are not eligible for exchange or refund unless faulty/damaged. Please make sure you order the correct size etc as orders cannot be changed or cancelled once placed.
All sizes should be selected based on the Amsale measurements on their size chart. We are unfortunately unable to exchange or refund if you have selected the incorrect size.
Adrianna Papell
These items are made to order and as such are not eligible for exchange or refund unless faulty/damaged. Please make sure you order the correct size etc as orders cannot be changed or cancelled once placed.
All sizes should be selected based on the Adrianna Papell measurements on their size chart. We are unfortunately unable to exchange or refund if you have selected the incorrect size.
Jenny Yoo
These items are made to order and as such are not eligible for exchange or refund unless faulty/damaged. Please make sure you order the correct size etc as orders cannot be changed or cancelled once placed.
All sizes should be selected based on the Jenny Yoo measurements on their size chart. We are unfortunately unable to exchange or refund if you have selected the incorrect size.

Sale dresses and Sample sale dresses are final and are unable to be returned. These are sold at a dramatic discount due to being second hand and may have markings or damage. Please purchase carefully with this in mind